Terms & Conditions

This site is owned by Premier Concrete Products Ltd.  and registered in England and Wales, Registration No.7826975, with registered address at The Third Floor, Langdon House, Langdon Rd, SA1 Swansea Waterfront, Swansea, SA1 8QY and email address at info@premierconcreteproducts.co.uk 01792 790100

Any purchase of goods from the site www.premierconcreteproducts.co.uk requires the customer to consult and accept these terms and conditions. The click validating the order implies full acceptance of these terms and represents the customer's "digital signature".




These terms and conditions are intended to define the rights and obligations of the parties in the sale of goods proposed online by Premier Concrete Products for the customer.

Order Confirmation

All contractual information will be confirmed by email to the address specified by the customer during the purchasing act.


Proof of Transaction

The records stored in Premier Concrete Products computer systems under reasonable safety conditions are considered proof of communications, orders and payments made between the parties. 

Purchase orders and invoices are stored on a reliable and durable system and can be produced as evidence.


Product Information

Every effort has been made to ensure the accuracy of the information presented on www.premierconcreteproducts.co.uk. Premier Concrete Products or its suppliers shall not be held liable for the consequences, accidents, or special damages arising from electronic transmissions or the accuracy of transmitted information, even in cases where Premier Concrete Products was aware of the possibility of such damages. Manufacturer and brand names are only used for identification purposes. Product photos, descriptions and prices are non-contractual. 


Validity Period of Offer and Prices

Our offers and prices are valid for the day the site is consulted and are subject to change without notice.

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your items must be unused and in the same condition that they were received  Your item must be in the original packaging.  As a result we do not accept split packs.  Goods that have been left uncovered and exposed to the weather will not be accepted for return.

Returns must made at the buyers expense unless the goods are damaged due to transportation.

Once we receive your item, we will inspect it and notify you that we have received your returned item.  We will immediately notify you on the status of your refund after inspecting the item.


If your return is approved, we will initiate a refund to your original method of payment.  You will receive the credit within a certain numbers of days, depending on your card issuer's policies.  If you receive a refund the cost of the initial shipping will be deducted from your refund.

Refunds are subject to a 20% restocking charge

Delivery Terms

Products are delivered to the address specified by the customer on the purchase order and only to geographic zones that we service. 

All products leave our premises in perfect condition. The customer must notify the carrier (or postman) of even the slightest trace of damage (holes, signs of crushing, etc.) to the parcel, and refuse the package if necessary. A new, identical product will then be sent to the customer at no additional charge. 

No exchanges can be made at a later time for goods claiming to be damaged during carriage without notification at the time of reception. 

As with any shipment, a delay or loss of goods is possible. In such a case, the carrier shall start an investigation. Every effort is made, for as long as necessary, to find the package. If the package is not found, the carrier will reimburse Premier Concrete Products, who will deliver a new, identical package to the customer free of charge. 

We shall not be held responsible for delayed delivery times due to the carrier, including for the loss of goods, bad weather or strikes.


Loss or Damage in Transit

THE MERCHANT will not be responsible for damage or loss of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered unless the customer gives written or email notice of a claim to Premier Concrete Products and the carrier within three (3) business days of delivery.

In the event of damage of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered, the customer must hold the goods and make them available for inspection or collection by Premier Concrete Products or its representatives on request.  Description of damage during transit must be listed on the delivery drivers consignment note.


Delivery Errors

The customer must inform Premier Concrete Products immediately (the same day or, at the latest, the first business day following delivery) concerning any claim of delivery error or non-conformity of goods, in kind or in quality, compared with the information on the purchase order. 

Any claim made after this time period will be rejected.
All claims must be made in writing and sent to 3 Viking Way, Winch Wen Industrial Estate, Llansamlet, Swansea, SA1 7DA.

Any claim that does not respect the rules defined above cannot be taken into account and releases Premier Concrete Products of any responsibility to the customer.

In the case of delivery error or exchange, all goods to be exchanged or refunded must be returned to Premier Concrete Products in whole, in its original packaging and in perfect condition to 3 Viking Way, Winch Wen Industrial Estate, Llansamlet, Swansea, SA1 7DA
For claims to be accepted, the customer must first make a declaration to Premier Concrete Products concerning any returns and receive and Premier Concrete Productsconsent. If accepted, the customer will ship the package to 3 Viking Way, Winch Wen Industrial Estate, Llansamlet, Swansea, SA1 7DA

Shipping fees shall be at Premier Concrete Products expense, except in the case where the goods do not correspond to the original declaration made by the customer concerning the return.



The provisions hereof cannot deprive the customer of their right to legal warranty requiring Premier Concrete Products to protect the customer against latent defects of goods sold. 

The customer is expressly informed that Premier Concrete Products is not the manufacturer of the goods presented in www.premierconcreteproducts.co.uk and that Premier Concrete Products shall not be held liable for defective goods. 

In the case of damage to a person or property resulting from a product defect, only the product manufacturer shall be held liable and sought after by the customer, by means of the information provided on the packaging of said product. 

All products sold on www.premierconcreteproducts.co.uk are under a one (1) year warranty. All products that have been modified or repaired by the customer or any other party not chosen by Premier Concrete Products are not covered by this warranty.

The warranty can be extended according to the terms provided in store and on the website.


Right to Withdrawal

In accordance with the Distance Selling Regulations 2000, the customer has the right to a cooling off period of seven (7) business days, starting at the time goods are received, to cancel the contract and return said goods at their own expense, without having to give a reason. All returns can be indicated beforehand with Premier Concrete Products customer service department. All goods must be returned to3 Viking Way, Winch Wen Industrial Estate, Llansamlet, Swansea, SA1 7DA


The cooling off period and right to cancel do not apply to contracts, orders for any goods made to your specification, any downloaded goods or unsealed goods including but not limited to (DVD, CD, Tapes, Software, Video and audio).

Only complete and unused goods in perfect condition for resale will be accepted. No refunds or exchanges will be made for incomplete, damaged or unsealed goods, including damage to original packaging. The customer can exercise this right to withdrawal without penalty, excepting the return fee for the goods. If the customer exercises the right to withdrawal, they have the option of requesting a full refund or exchange of goods. If an exchange is requested, all shipping expenses shall be the responsibility of the customer.

Premier Concrete Products may cancel delivery in writing at any point after sale, whereupon Premier Concrete Products will refunds monies paid towards the price.  Premier Concrete Products should not be liable for any loss or damage arising from the cancellation.

If the right to withdrawal is exercised, Premier Concrete Products will make every effort to refund the customer within 30 days.


Right of Use

The use of any trademarks, logos or brands present on the site is strictly forbidden.


Force Majeure

Neither party will be deemed to be in breach of any of its obligations under the agreement as a result of any delay in performing or any failure to perform any such obligations by reason of any cause or event beyond the parties' control. A force majeure event includes, but is not limited to, any unforeseeable, inevitable, or unstoppable act, event, non-happening, omission or accident beyond the control of either party, despite all reasonable efforts made to the contrary. In addition to events usually recognized by the British courts, a force majeure event includes in particular (without limitation) the following: Strike, lock-out, earthquake, fire, storm, flood, lightning, explosion, impossibility of the use of public or private telecommunications networks. 

In such circumstances, the party delayed or unable to perform ("Delayed Party") shall notify the other party ("Affected Party") within ten (10) business days following the date such events become known. 

Unless prevented due to force majeure, both parties will meet within three months to examine the impact of the event and agree to the conditions under which the contract shall be continued. If the force majeure lasts longer than one (1) month, this agreement may be terminated by the injured party.


Partial Invalidity

These terms and conditions remain valid and in force, even if one or more clauses are invalid or declared so under any law, regulation or following the final decision of a competent court.



No failure of either party to exercise any power given to it in these terms and conditions or to insist upon strict compliance by the other party with its obligations hereunder shall constitute a waiver of either party's right to demand exact compliance with the terms hereof.


Data Protection

All personal data you provide us is used to process your orders. This data will be treated in accordance with the Data Protection principles outlined in the Data Protection Act 1998.

Applicable Law and Competent Jurisdiction

In form and content, these Terms and Conditions shall be governed by and construed in accordance with English law. All orders placed on www.premierconcreteproducts.co.uk strictly imply the acceptance of Premier Concrete Products terms and conditions.

In case of dispute or claim, the customer agrees to seek an amicable solution with Premier Concrete Products before proceeding with any legal action. In the event where such a solution cannot be found, any disputes concerning the sale (price, Terms and Conditions, products, etc.) will be subject to the exclusive jurisdiction of the English courts.

Feb 2018